Frequency Asked Questions

Question 1: The program is available through my website in the members only section after you have purchased. Go to the services page, choose a plan, make the payment and enter all your personal details and I'll start putting together your personalized program.

Question 2: Yes, the reason I chose to do this is so that you can continue your progress, as maintenance is very important. You have the option of a monthly or quarterly program. This means programs are constantly updated with workouts and meals tailored just for you based on the program you choose, plus ongoing support from me and my team. The beauty of this is that you are not tied down and can cancel at any time.

Question 3: Yes! It is imperative to me that anyone in the world can access this program.

Question 4: We can adapt the plan for you to complete in your own home if you wish! All you need is a set of barbells/dumbbells. You would need to select home only in the configuration form. We can tailor the plan for you to complete this in your own home if you wish! All you need is a set of weights/dumbbells. You would need to select home only on the set up form. 

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Question 6:  

When you purchase any of the programs or digital products you agree to no refunds as stated on the website. This is because the content is delivered instantly to consumer and can be seen by the consumer. Refunds can only be given in the following circumstances:

- If there was a technical issue and we can see that the content was never recovered by the buyer.

- If the transaction was not genuine due to card fraud, etc.

- If there is a duplicate order or payment.

For more information on my refund and return policy, please see the terms and conditions.

Question  7: To cancel your subscription you must email myself  with at least 7 days notice so that you are not charged again. Please note that when you cancel all of your workouts, plans, support and guide will be removed from your account.

Question 8:  The training is completely tailored to you and your goals. So if you're new to the gym, I've got your back with your own custom program. Choose weights that are light for your fitness levels and gradually increase. The workout is entirely tailored to you and your goals. So if you are new to the gym I’ve got your back with your very own personalised programme. Chose weights that are light for your fitness levels and gradually work your way up.

Question 9: No, every month is different. This will involve weight gain, exercise changes, and changes to your constantly updated eating plan. It's about progress and maintenance. No, each week is different. This will involve an increase weight, change of exercises and changes in your meal plan that is constantly updated. It’s all about progress and maintenance.

Question 10: 

UK

Royal Mail Tracked services:

Next Business Day or 2 - 3 Business Days

Royal Mail Special Delivery

When it’s simply got to be there, use Royal Mail Special Delivery Guaranteed® for delivery the next day (providing the order is placed before 10:30am), you can follow your parcel’s progress from start to finish with online tracking. 

U.S. & CANADA

Between 3 - 5 Business Days

Please Note:

These orders are estimates, some orders may arrive after the above estimate due to reasons beyond our control.

Issues in customs or with postal service, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.     

Please allow up to 14 business days before emailing.

International

5 - 14 Business Days

Please Note:

These orders are estimates, some orders may arrive after the above estimate due to reasons beyond our control.

Issues in customs or with postal service, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.     

Please allow up to 14 business days before emailing.

Question 11: 

We ship worldwide

We ship all Just Lift. merchandise worldwide, the shipping charges will be calculated at checkout.

United Arab Emirates

If you are ordering from the U.A.E you must provide a PO Box number or your order will be returned back to us undelivered. Shipping will not be refunded if this mistake is made.

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